Orders considered to fall under the distance selling regulations are subject to a 14 day return or exchange right. This must be requested in writing in the period immediately following the day of delivery. This period is to help you to inspect the goods and correct any wrong choices made without having the benefit of seeing the furniture prior to purchase and as such, it is not a period where you can make normal use of that furniture and impact it’s condition. Custom made to order sofas and sofa beds are not covered by our 14 day rule and should be fully inspected at the point of delivery whilst the sofa manufacturers agent is at your address.
Until returned, the furniture is under your ownership and it will be your responsibility to maintain and protect it, keeping it “as new” condition.
Failure to return goods in perfect condition may result in additional charges, so we recommend that goods are kept and returned in the appropriate packaging to minimise risk.
Return of the items in these circumstances is your responsibility. As many of our customers do not have access to appropriate delivery vehicles or professional teams who can care for the product, we can offer this service subject to a charge of up to 20% of the value of each item returned, plus any claim for deterioration in condition.
Please contact our Customer Experience team in writing should you feel that you would like to exchange or return your furniture
For non manufacturing defect or cancellation after goods have been dispatched.
Product will be collected and a full refund will be issued, less a £55.00 fixed charge for the first product and £30 charge for every product thereafter to cover the cost of admin, collection,
re-work or disposal.
Sofas & Sofa Beds
Product will be collected and a full credit will be issued, less 35% of original sale price to cover the cost of admin, collection, re-work or disposal.
Custom made furniture cannot be returned unless defective. Please order your fabric samples before ordering.